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Cancellation of Services

You can always cancel the service you ordered.

You can refuse services that do not require prepayment at any time, before the start of the service.

You can refuse services that require prepayment 24 hours before the event with a full or partial refund of the prepayment (depending on the specific service).

If you have canceled services that require prepayment within 24 hours before the start of the service, then the prepayment is not refundable.


Refunds for canceled services occur within 24 hours.
If the payment was made via bank transfer or payment by card, then the refund can take up to 5 week days, depending on the bank.